Privacy Policy
Effective Date: Jan 15, 2025

1. Introduction
Welcome to WILDACRES Blue Mtns (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you provide when using our website (wildacres.au) to book accommodation. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are an overseas user, this policy also aligns with the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect
We collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, postal address
• Booking Information: Stay dates, number of guests, special requests
• Payment Information: Credit/debit card details (processed securely by third-party payment providers)
• Device & Usage Information: IP address, browser type, operating system, pages visited on our site

3. How We Collect Your Information
We  and our service providers collect personal information directly from you when you:

• Make a booking through our website
• Contact us via email, phone, or online forms
• Subscribe to our newsletter
• Interact with our website using cookies and tracking technologies

4. How We Use Your Information
We use your personal information to:

• Process and confirm bookings
• Communicate important information about your stay
• Process payments and refunds
• Improve our website and services
• Send marketing and promotional materials (with your consent)
• Comply with legal obligations

5. How We Protect Your Information
We implement security measures such as encryption, firewalls, and secure access controls to protect your personal information. While we take all reasonable steps to safeguard your data, no transmission over the internet is completely secure.

6. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:

• Payment Processors: To securely process transactions
• Service Providers: For website hosting, email communication, and analytics
• Legal Authorities: If required by law or to enforce our policies

7. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

8. Your Rights & Choices
Under the Privacy Act 1988 and GDPR (if applicable), you have rights to:

• Access, correct, or delete your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your data is mishandled

9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

11. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at: enquiries@wildacres.au

Website: wildacres.au

12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.